Refund policy

REFUND POLICY

Last Updated: June 2026

At HypeWalk, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

You may request a refund within 30 days of receiving your order.

To be eligible for a return and refund:

  • The item must be unused and in the same condition that you received it.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation must be provided.

  • The item must not show signs of excessive wear, damage, or misuse.

How to Request a Refund

To initiate a return or refund request:

  1. Contact our support team at support@hypewalk-shoes.com.

  2. Include your order number and the reason for the return.

  3. Wait for return instructions from our support team.

  4. Ship the item back according to the provided instructions.

  5. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Processing Time

If approved, your refund will be processed within 5–10 business days.

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

Non-Refundable Items

The following items are generally not eligible for refunds:

  • Items marked as final sale.

  • Gift cards.

  • Personalized or custom-made products.

  • Products damaged due to misuse or improper handling by the customer.

  • Items returned without prior authorization.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@hypewalk-shoes.com. We will review the issue and work toward an appropriate resolution.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at support@hypewalk-shoes.com.

Contact Information

For all refund-related inquiries, please contact:

Email: support@hypewalk-shoes.com